Being in the long distance relationship, I need a telephony network that suits my budget.
More than two years ago, a new cellular network emerged in the market. SUN CELLULAR. Undoubtedly, they have the lowest IDD rate (about 30 cents per minute) in the country, As for the network coverage, it proved to be questionable. But still, I went to their business center in Robinson’s mall in Cagayan de Oro and inquired about it. I was told by the customer representative that their network is very stable and wide especially the place where I live and work. Confident of their services, I subscribed for a regular plan.
For my whole 2-year contract, I am never satisfied with their services. It is such a pain in the neck. It is the worst decision I made in my life. I discontinued using my sim pack (regular line) on the second year though I am still paying its monthly service fee. Yes, I am paying something that I am not enjoying. What can I do? Their network coverage is inconsistent and poor (as if I need to climb a coconut tree just to get a full bar). Not only that, they have the WORST billing system. Yesterday, I went to their business center to have my line officially disconnected. Guess what? They billed me a mountable amount, which was contrary to what they told me over the phone. I was so pissed. Then they informed me that there were months wherein they did not include the monthly service fee in my bill!! HELLO! I trusted their automatic billing system. You see, I do not normally check my bills detail by detail (not just the accountant type). When paying, I only refer to the last figure in the statement of account, that’s why I am fuming. Why can’t they just straighten out their whole system?
To all of you who are planning to get a Sun Cellular Plan, DO NOT DO IT. You are just digging your own grave. Do not be fooled with their enticing promotions. In fact, there is this online petition created to address this issue. Just click this link.